- Orders Ship Within 2 Business Days | Serving Las Vegas, Henderson, Summerlin & Surrounding Areas
At H2O to GO, transparency is at the core of our business. This Fulfillment Policy outlines exactly how we process orders, deliver equipment, handle service cancellations, and process refunds to ensure a seamless experience for our Southern Nevada customers.
1. Order Processing & Shipping Standard Shipments: All product orders are processed within 2 business days. We do not ship or deliver on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. If a significant delay occurs, our team will contact you directly via email or phone. Tracking & Liability: You will receive a Shipment Confirmation email with tracking information within 24 hours of dispatch. H2O to GO is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim and retain all packaging materials. International Shipping: We currently do not ship outside of the United States.
2. Local Delivery & Installation Services Because our water purification systems are engineered specifically to treat the extreme water conditions found in Southern Nevada, we provide direct local fulfillment for the Las Vegas Valley.
Installations & Repairs: Scheduled based on technician availability. We strive to fulfill service requests within 24 to 48 hours of booking.
Salt Delivery: Recurring salt deliveries are fulfilled on a standardized local route schedule.
3. Returns & Exchanges We stand by the quality of our American-made equipment. If you are unsatisfied, our return windows are strictly defined by the point of sale:
In-Home Sales: Customers are entitled to a 3-day right to return by law, starting from the exact date of delivery. Contact our team within this 3-day window to initiate a pickup.
In-Store and Online Sales: Customers benefit from a 30-day full return and exchange period. You can visit our physical showroom or initiate the return online through your account.
4. The Refund Process Once your returned item is received and inspected by our warehouse, we will notify you of the approval or rejection of your refund. If approved, the full amount will be credited back to your original payment method within a reasonable timeframe, subject to your bank or credit card processor’s internal policies. For exchanges, the replacement item will be shipped or made available for local pickup immediately.
5. Service & Rental Cancellations H2O to GO offers flexible, month-to-month water softener rental plans. Customers may cancel their rental agreement at any time. Upon cancellation, you must allow our technicians to safely disconnect and retrieve the equipment from your property. No further monthly charges will be applied once the equipment is successfully returned to our inventory.
