Owners Manuals & Troubleshooting

Manuals for Refiners, Conditioners and Softeners

Custom 2000
Custom 3000, DB and Seven Stage Refiner (SSR)
Custom 4000
Technetic

Manuals for Drinking Water Systems

H2O to Go 3 and 5 Stage Reverse Osmosis

Maintenance & Filter Replacement Instructions

Custom Drinking Station (CDS) Filter Replacement Procedures

Maintenance Guide For CDS

Every 12 months to 18 months

CDS Multi Stage Pre Filter
CDS GAC Filter 1 Stage
CDS Final Stage

Every 24 months

CDS Alkaline Filter 7 Stages
CDS Mineral Filter 4 stages

Every 24 to 60 months

TFC Membrane

* Frequency of maintenance depends on a number of factors, including condition of water and level of use

Purchase CDS Replacement filters

Troubleshooting

Model 3000

Problem	Probable Cause	Cure
Fails to Regenerate	1. Electrical service has been interrupted 2. Timer is defective 3. Power failure	1. Check fuse, plug, pull chain or switch 2. Replace timer 3. Reset time of day
Water is hard	1. Bypass valve is open 2. No salt in brine tank	1. Close bypass valve 2. Add salt above water level
Unit uses too much salt	1. Injectors or screen plugged 2. Improper salt setting	1. Replace injectors and screen 2. Check salt usage and salt setting
Drain flows continuously	1. Excessive water in brine tank 2. Foreign material in control	1 & 2. Clean flow control

Model 4000

Problem	Probable Cause	Cure
Fails to Regenerate	1. Electrical service has been interrupted 2. Timer is defective 3. Power failure	1. Check fuse, plug, pull chain or switch 2. Replace timer 3. Reset time of day
Water is hard	1. Bypass valve is open 2. No salt in brine tank	1. Close bypass valve 2. Add salt above water level
Unit uses too much salt	1. Injectors or screen plugged 2. Improper salt setting	1. Replace injectors and screen 2. Check salt usage and salt setting
Drain flows continuously	1. Excessive water in brine tank 2. Foreign material in control	1 & 2. Clean flow control

Check out our Facts and Questions page for additional information.